Effective Date: September 17, 2026
At My Techy Room, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the time frame described below.
1. Return Period
Customers may request a return within 14 calendar days from the date the order is delivered.
Return requests submitted after the 14-day period may not be accepted, except where required by applicable law.
2. Eligible Returns
An item may be eligible for return if it:
- Arrives damaged or defective.
- Is different from the item ordered.
- Is missing essential parts or accessories that were included with the original product.
- Has another issue that makes it materially different from its description.
Items should generally be returned in their original condition, with original packaging, accessories, manuals, and other included materials where applicable.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
To help us review the issue, please provide your order details and, where appropriate, clear photographs or other information showing the problem.
4. Return Request Process
To request a return, contact us at [email protected] within the applicable return period.
Please include your name, order information, reason for the return, and any supporting photographs or documentation that may help us assess your request.
Once your request is reviewed, we will provide further instructions if the return is approved.
5. Return Condition
Returned products should be unused or in their original condition to the extent reasonably possible. Products should be securely packaged to help prevent damage during return transportation.
Returns that show substantial use, damage caused after delivery, or missing components may not qualify for a refund unless the issue resulted from a product defect or an error on our part.
6. Refund Processing
Once an approved return is received and inspected, we will notify you regarding the outcome.
If the refund is approved, it will generally be processed within 7–10 business days after the return has been received and accepted.
The time required for any refund to appear may also depend on the applicable processing institution.
7. Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, hygiene considerations, personalization, or other applicable restrictions. Any applicable product-specific return conditions will be communicated on the relevant product page or during the purchase process.
8. Exchanges
Where appropriate, we may offer an exchange for an eligible defective, damaged, or incorrectly supplied product, subject to product availability.
If an exchange is unavailable, an eligible refund may be provided instead.
9. Late Return Requests
Return requests must normally be submitted within 14 calendar days of delivery. Requests submitted after this period may be declined unless an exception is required by applicable law.
10. Contact Us
For questions about returns, refunds, or eligible products, please contact:
My Techy Room
Email: [email protected]